Terms & Conditions
To visit, participate in any activities and/or place an order on our Site you must be at least 21 years of age.
The statements made regarding the products on our Site have not been evaluated by the Food and Drug Administration (the “FDA"). The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.
On the Simply Crafted CBD online store, payment occurs via debit or credit card, using any of the supported methods (Visa, Mastercard, American Express, or Discover). Payment is due at time of order submission.
Charges will show up on your credit card statement as "SIM CRAF".
For customers within Minnesota, we must charge MN Sales Tax. This is applied automatically at checkout based on your shipping address.
All orders are processed within 24 hours, Monday - Saturday. Orders placed before 3pm are usually processed the same-day.
You will recieve tracking info when your order ships and notifications at each stage until final delivery.
We offer free standard shipping on orders of $50 or more. Expedited shipping is available for free on orders of $100 or more. Shipping fees will NOT be refunded.
Standard shipping, USPS Priority Mail, USPS Priority Express, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air delivery are all available with the rate determined at checkout.
Shipping speeds are estimates provided by the carrier and may vary. Shipping fees are NOT eligible for refund.
PLEASE REMEMBER TIMES ARE ESTIMATES PROVIDED BY THE CARRIER AND MAY VARY SLIGHTLY. SHIPPING FEES WILL NOT BE REFUNDED.
UPS Ground shipping costs $8 and takes about 3 days to arrive. UPS 2nd day air is also available for $15, and UPS Next Day Air is available for $35. TIMES GIVEN ARE ESTIMATES PROVIDED BY UPS AND MAY VARY
WE DO NOT SHIP OUTSIDE OF THE UNITED STATES
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect product.
Refunds and Exchanges
Refunds and/or exchanges are ONLY allowed if an incorrect or defective product is sent. Replacements will also be issued if tracking verifies that the package was not received. If a refund is issued due to cancellation by the customer, please be advised that a processing fee of 10% of the total order value will be deducted from the refund.
All products must meet the following conditions to be eligible for a refund or exchange:
All Product(s) must be shipped back within 30 days of the original delivery date.
All product(s) must be in original, unused and brand-new condition to receive a full refund.
Product(s), that have been opened or have broken seals are not eligible for return or refunds.
Please make sure to carefully check the address entered before placing an order. We are not responsible for lost/stolen products if an incorrect address was entered at the time of purchase. Packages that can not be delivered due to an incorrect address will NOT be resent unless additional shipping fees are paid. If a refund is issued due to a returned package the original shipping fee will be deducted from the refund amount.
All return packages must be processed by contacting Customer Support. This will ensure proper processing of your return. We are not responsible for items sent to us without notification. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
All accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility.
If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. Please be advised that all cancelations are subject to a processing fee of 10% of the order value, which will be deducted from the refund issued. If the order has already been shipped, it is no longer possible to cancel and refund.
We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.
INFORMATION WE COLLECT
PERSONAL INFORMATION WE MAY COLLECT:
We collect personal information when you use our Services, create an account with us or otherwise submit your personal information to us. Personal information may include any of the following:
Name (given name or surname)
Date of birth
Mailing and/or billing address
Retail location visit history
IP address, device identifiers and details of Site interactions
Username and login details
Site and notification preferences
Payment information, such as card type, partial card number, expiration date, or CVV code, or any other applicable payment information
Survey responses and the content of any messages you may send us
NON-PERSONAL OR AGGREGATE INFORMATION WE MAY COLLECT:
When you access our Site or Services, we may automatically collect non-personally identifiable information from you, such as IP host address, approximate location ("GeoIP"), web pages viewed, browser type, device type, operating system, referring pages, usage and browsing habits on the Site and similar data. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any particular individual. We may also aggregate information collected offline in connection with the Service, obtain non-personally identifiable information from third party sources and develop aggregate information by anonymizing previously collected personal information.
We make reasonable efforts to prevent incidental collection of personal information, however it is possible at times when collecting non-personally identifiable information through automatic means that we may unintentionally collect or receive personal information that is mixed in with the non-personally identifiable information. If you believe that we have inadvertently collected your personal information, please notify us at email@example.com.
HOW WE USE YOUR INFORMATION
We may use the personal information we collect about you to:
Provide Services that you request
Respond to your requests and inquiries
Communicate with you about our Services, promotions, advertisements marketing materials and other information that may be of interest to you
Process, fulfill, track, and keep you informed about your orders, returns, and other requests
Set up and manage your account
Authenticate your identity and/or date of birth so you can access your account and order products on the Site
Personalize your interactions with our Site and Services and our marketing communications
Improve our Site, Services, and promotional efforts
Conduct research and analysis
Prevent and identify fraud and administer our IT systems
Accomplish any other purpose for which we provide you specific notice and obtain your consent, if required by applicable law.
INFORMATION SHARING & DISCLOSURE
We do not sell your personal information to third parties.
We may share your personal information with certain service providers (such as our payment processors or services that help us manage our communications to you) to assist us in providing, protecting, improving or promoting our Services. These service providers are authorized to use your personal information only as necessary to provide their services to us.
We may also disclose your personal information:
As required by law or to comply with a subpoena or similar legal process;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or harassment, or respond to a duly-authorized government request
to any affiliate in our corporate family, as long as its privacy practices are substantially similar to ours;
in the event we sell, transfer, or change control of all or a portion of our business or assets, including by merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation;
to any other third party with your prior consent to do so
Non-personally identifiable or aggregate information may be used by us for any purposes permitted by law and may be shared with third parties, provided such information does not specifically identify you.
HTTP COOKIES AND SIMILAR TECHNOLOGIES
We may also use Google conversion tracking and/or similar services to help us understand your and other users’ use of the Site.
Additionally, our advertisers and business partners may set cookies and similar items on your computer when you use our Site or transact with our Services.
You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences. This will not prevent you from using the Site but may interfere with some of its functionality.
RIGHTS & CHOICES
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in our emails or contacting us at firstname.lastname@example.org.
Subject to applicable law, you may have the right to access the personal information we maintain about you; request that we change personal information about you that is not accurate; and request that we delete certain personal information about you. Where our collection and use of your personal information depends upon your consent, you have the right to withdraw your consent at any time.
If you reside in Minnesota, you or your authorized agent may request that we:
Disclose to you the categories of personal data we have collected, used, or disclosed within the last 12 months, including personal data (if any) that we disclosed to third parties for direct marketing purposes.
Delete your personal data.
Transfer to you an electronic machine-readable copy of specific pieces of your personal data we have collected or used within the last 12 months.
To exercise these rights, please contact us at email@example.com. We may ask you for certain information, require email verification or take other steps to verify your identity. Applicable law may require or permit us to decline your request and we will notify you if this is the case. We will process your request within a reasonable time after receipt. We will not discriminate against you based upon your exercise of any of these rights.
The security of your personal information is very important to us. We maintain reasonable physical, electronic, and managerial safeguards and follow generally accepted industry standards to protect against the accidental, unauthorized or unlawful destruction, loss, alteration, access, disclosure or use of the personal information submitted to us, both during transmission and once we receive it. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personally identifiable information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee that your personal information will be completely safe from unauthorized access by third parties such as hackers. Your use of our Site demonstrates your assumption of this risk. If you have any questions about security on our Site, you can contact us at firstname.lastname@example.org.
CHILDREN & PRIVACY
This Site and our Services are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of 13 (or other relevant age, as applicable pursuant to relevant law) through the Site. If we become aware that we have collected personal information from a child under such age, we will promptly use all reasonable efforts to delete such information from our records. If you believe that a child under such age may have provided us with personal information, please contact us at email@example.com.
By using this site, you represent that you are at least the age of majority in your state or province of residence. If you are a minor, you must not use this Site or our Services.
YOUR COMMUNICATIONS WITH US
NO RIGHTS OF THIRD PARTIES